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技術(shù)細(xì)節(jié)由我們來(lái)關(guān)注


每一次航次,一個(gè)由經(jīng)驗(yàn)豐富的市場(chǎng)人員、操作人員、客服人員、港口船長(zhǎng)組成的工作組都會(huì)被召集起來(lái)。

我們的客戶,例如工程項(xiàng)目的業(yè)主,經(jīng)常遇到一些他們并不熟悉的技術(shù)問(wèn)題,其他人,即便如專業(yè)的供應(yīng)鏈物流服務(wù)提供者,有時(shí)候也不得不花上幾個(gè)小時(shí)或者幾天,甚至是幾個(gè)星期乃至幾個(gè)月的時(shí)間,來(lái)?yè)?dān)心這些使人精疲力竭的技術(shù)問(wèn)題。

裝港的吃水限制?在卸港貨物是否能臨時(shí)堆存?貨物中脆弱的木箱該如何積載?綁扎使用繩子還是鋼絲?這些瑣碎的問(wèn)題太過(guò)繁雜。

通過(guò)我們的支持團(tuán)隊(duì),所有這些問(wèn)題都能輕易解決。如果客戶未刻意關(guān)注,解決的過(guò)程可謂悄無(wú)聲息。

如是,客戶可以將精力集中在真正需要關(guān)注的核心問(wèn)題上,比如項(xiàng)目/貿(mào)易/物流本自/,而不是在海運(yùn)段勞心費(fèi)神。

他們能夠在整理服務(wù)質(zhì)量上,向我們直接提出要求,而不需要在技術(shù)細(xì)節(jié)上糾纏。

尤其當(dāng)處理非常復(fù)雜的海運(yùn)貨物,比如特種貨物運(yùn)輸/重件運(yùn)輸時(shí),能夠從細(xì)枝末節(jié)中解放出來(lái),顯得尤為重要,這甚至成為了我們客戶取得成功的一個(gè)重要因素。



The technical issues are only our concern


For each shipment, a team consists of well-experienced marketing clerk/customer service clerk/port captain will assemble.

Our customers, who are Employers of Projects, are often faced with a wide range of technical issues which they maynot be familiar with. Others clients, even like specialists providing supply chain services may also find it is too exhausting and they had no other choice but to spend hours and days sometimes weeks and months worrying about those technical issues.

How is the draught limits in loading port? My cargo could be temporary stored in the discharging port or not? How shall I arrange thost fragile boxes in cargo holds? Lashing by rope or wire? There are thousands of questions out here.

With our supporting team. All those questions could be easily solved and if customers don’t really care, they will be solved without been perceived.

Hence, they can concentrate on the key question of project/trading/logistics without having to deal with the shipping activity itself.
They are able to ask for performance instead of technical details.

Especially when extraordinarily complicated requirements occur, like transporting heavy/special cargo, to be released from exhausting details would be highly welcomed. It even become one of the key factors for our customers’ success.






 

客服熱線:(周一至周五09:00-18:00)


客服電話:021-6575 0632


客服QQ:8301674


客服郵箱:lick@www.wnmzz.cn


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